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The player had claimed that he did not exceed the maximum bet limit while the bonus państwa active. However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history. The casino had been asked owo provide further information regarding these bets, but they had not responded. The player was asked to obtain the full history from the casino so that the situation could be further investigated. The player from Greece had requested a withdrawal prior to submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time jest to process and suggested waiting for at least 14 days before submitting a complaint.
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However, the Complaints Team had advised him jest to wait for at least 14 days after requesting the withdrawal, as it państwa usual for withdrawals to take some time to process. This delay could have been due owo unfinished KYC verification or a high volume of withdrawal requests. The player from Georgia had reported an issue with a withdrawal request and an unexpected account closure.
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